Returns, Exchanges, and Cancellations
We strive to make your experience the best it can be with exceptional customer service and fast response times. If there’s a problem with your order or your needs have changed, let us know immediately.
Please read our policies when placing and order at BuySparklers.com
**ALL SALES ARE FINAL**
If you wish to return or cancel your order, please note that we handle these requests on a case-by-case basis. All requests are subject to our approval.
- If your order has not yet been shipped, we can cancel it and refund your credit card in full.
- If the order has already been shipped, we cannot refund the shipping costs of the order.
- Any approved returns, cancellations or exchanges will need to be shipped back to us within 30 days and at your expense.
- If returned items have not incurred any damage, we will refund only the amount of the items, not the original shipping cost.
- A $25.00 restocking fee will apply to orders.
Remember to check with your venue coordinator before ordering to make sure you are permitted to use sparklers!
Have extras? Sparklers have a very long shelf life if stored in a dry place. Store them in a cool, dry place away from moisture and they will be good to use for several years.
Questions? Email us at firstname.lastname@example.org!