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RETURNS, EXCHANGES AND CANCELLATIONS

Returns, Exchanges, and Cancellations

We strive to make your experience the best it can be with exceptional customer service and fast response times. If there’s a problem with your order or your needs have changed, let us know immediately.

Nicole Sparks, Owner

Please read our policies when placing and order at BuySparklers.com

**ALL SALES ARE FINAL**

If you wish to return or cancel your order, please note that we handle these requests on a case-by-case basis. All requests are subject to our approval.

  • If your order has not yet been shipped, we can cancel it and refund your credit card in full.
  • If the order has already been shipped, we cannot refund the shipping costs of the order.
  • Any approved returns, cancellations or exchanges will need to be shipped back to us within 30 days and at your expense.
  • If returned items have not incurred any damage, we will refund only the amount of the items, not the original shipping cost.
  • A $25.00 restocking fee will apply to orders.

Remember to check with your venue coordinator before ordering to make sure you are permitted to use sparklers!

Have extras? Sparklers have a very long shelf life if stored in a dry place. Store them in a cool, dry place away from moisture and they will be good to use for several years.

Questions? Email us at info@buysparklers.com!