Frequently Asked Questions (FAQs)
Here are just a few frequently asked questions from our customers.
Q – CAN I REQUEST OVERNIGHT SHIPPING?
A – No, unfortunately not. Your order can only be shipped by Ground Service (FedEx is our carrier). Due to the flammable materials in our products, they cannot be transported by air. Therefore, we are not able to make any rush deliveries, including next-day or any air services. Please see our SHIPPING INFO page for more information about our shipping services and delivery times.
Q – HOW DO YOUR POPPERS WORK? ARE THEY SPRING LOADED OR DO THEY CONTAIN COMPRESSED AIR?
A – Our poppers are not spring loaded or compressed. They do have a tiny amount of powder to create the ‘pop’ when you pull the string. The amount is very small, small enough for the federal government to classify these products as ‘novelties’ and not as fireworks or pyrotechnics or explosives. This status was awarded after testing by the Consumer Product Safety Commission. This is the definition as awarded by the CPSC:
“Small devices with paper or plastic exteriors that are actuated by means friction (a string or trigger is typically pulled to actuate the device). Upon activation, the device expels flame-resistant paper streamers or confetti and produces a small report (popping sound). Devices may not contain more than 16 mg (.25 grains) of explosive composition, which is limited to potassium chlorate and red phosphorus. These devices do not require approval from DOT (Department of Transportation) for shipment unless transported by air.” (All BuySparklers.com products are shipped only by Ground Service.)
Q – HOW DO YOU LIGHT YOUR SPARKLERS?
A – Our sparklers are double dipped for extra brightness and longer burn times. A regular match or lighter will NOT be strong enough to light the sparklers. We suggest using a BBQ lighter to light the sparklers. When lighting the #36 Inch Wedding Sparklers or the #20 Inch Wedding Sparklers, we provide a small box of #10 sparklers to help the lighting process. Just light the #10 inch sparkler with a BBQ and then dip unlit sparklers into lit sparklers for a faster lighting process.
Q – HOW DO I DISPOSE OF USED SPARKLERS?
A – The sparkler wire will be hot for quite some time after it has burned out. To prevent injuries, we suggest having a bucket with sand or water nearby to put the burned sparklers in. Your wedding venue will thank you for not finding sparkler wires throughout the property.
Q – WHAT IS THE BEST WAY TO LIGHT SPARKLERS FOR A WEDDING EXIT?
A – The best way to light sparklers for a grand wedding exit is to have several helpers ready with BBQ lighters or punks. Place helpers at the front of the line, the back of the line and at the center of the line. Once a few sparklers are lit, have guests dip their unlit sparkler into the lit sparkler and lighting process goes extremely fast.
Q – HOW DO YOU LIGHT THE VIP CHAMPAGNE BOTTLE SPARKLERS?
A – Light the flat, white top of the tube with a BBQ lighter – be sure to point away from face and body. Once lit, our sparklers create a spectacular spray of lights shooting 6 – 8 inches in the air.
Q – IS IT SAFE TO USE MY CREDIT CARD?
A – Yes! We have a secure website to protect your credit card information. Our SSL (secure socket layer) provides our website with the best in Internet Security. SSL establishs an encrypted link between our web server and your browser. This link ensures that all data passed between the web server and browsers remain private and integral. All e-commerce websites on the Internet must have an SSL certificate to ensure safe credit card transactions through the website. Also see our PayPal verified site status by clicking on the PayPal button that is located at the bottom of each page on our website. As a PayPal verified merchant, our customers benefit from the highest level of transaction processing security, safeguarding customer information and combating fraud.
Q – DO YOU HAVE SMOKELESS SPARKLERS?
A – No, there is no such thing as a smokeless sparkler. If you are looking for a sparkler that emits less smoke, then be sure to choose any of our sparklers made out of metal wire (#10, #14, #20, #36). Do not buy bamboo stick sparklers as they produce significantly more smoke and will ash off as they burn down the stick. The ash can be very messy and we don’t recommend them for formal occasions.
Q – CAN I TAKE WEDDING SPARKLERS WITH ME ON A PLANE OR CHECK THEM IN AS BAGGAGE?
A – No, under TSA regulations, sparklers are not allowed on a plane since they are flammable. If you are flying to a location in the continental US, we can drop ship them for you.
Q – DO YOU SELL SILVER WEDDING SPARKLERS?
A – No. The sparklers will produce a gold metallic hue when burned. Federal regulations prevent the silver sparklers from being imported due to their chemical makeup.
Q – HOW FAR IN ADVANCE DO I NEED TO PLACE MY ORDER?
A – Our sparklers have a shelf life of 3 years as long as they are kept in a dry location. You can order your sparklers at any time and check that item off your to-do list.
Q – HOW MANY SPARKLERS WILL I NEED FOR MY WEDDING?
A – In general, you can count on at least 1/3 of your guests leaving before your grand exit. You will not need a sparkler for every guest at your wedding. You can always order extra to create those magical sparkler photos.
Q – WHAT SIZE SPARKLER DO I NEED FOR MY WEDDING?
A – That depends on the number of guests attending the wedding. For weddings with 50 guests or fewer, our #14 Inch Gold Wedding Sparklers will be perfect. They have a burn time of 1.5 minutes and that is all you will need.
For weddings 50 – 150 guests, we recommend our #20 Inch Gold Wedding Sparklers. They have a burn time of 2 minutes and will have ample burn time for the bride and groom to make their exit.
For weddings with over 200 guests, we recommend using our #36 Inch Gold Wedding Sparklers. With a burn time of 4 minutes, guests will all have a lit sparkler when the bride and groom make their sparkling exit.